*** Return Policy *** If you are not satisfied for any reason you may return new, unused items in the original box (with all accessories) within 30 days for a refund. Refunds will be processed to the credit card account charged for your order. If the credit card used on the purchase is no longer valid, a gift card will be issued for the same amount. To receive a refund, all merchandise must possess the original manufacturer tags and identification stickers. Salt Strong reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. Simply complete the form below and we will contact you with instructions on the return.
*** Defective Merchandise*** Products that are defective, should be returned directly to the manufacturer under their return policy. Help with this step will be available by calling customer service at 855-888-6494. We will provide a link to the manufacturers return page that will outline the steps needed to process the request. Salt Strong will remain an advocate for our consumers during this process and will hold each company accountable for replacements. If for any reason there is a dispute at the manufacturing level, Salt Strong will help our customers find a resolution.
*** Freight Claims *** If products were damaged due to the shipping process; customers must file damage claims within 5 days to the shipping agent. UPS, Fed Ex, and USPS will notate the order and Slat Strong can file damages and have our product replaced. Once freight claim is filed and proof submitted, Salt Strong will forward a return label and recover product(s). Once shipping label is scanned and in route to Salt Strong, we will send replacements out immediately to resolve our customer’s order.
Please contact us to receive a Return Merchandise Authorization number prior to returning the merchandise.
Salt Strong, LLC
130 W. Central Avenue
Winter Haven, FL 33880