Fish Strong Warranty

At Salt Strong®, we take immense pride in the craftsmanship and quality of everything we create. We design our Fish Strong® products to go the distance, but we know that life happens. That’s why we offer comprehensive warranty protection to ensure you can shop with absolute confidence. Below, you will find the specific coverage details, durations, and claim processes tailored to each of our product categories. Whether you’re a long-time owner or a first-time buyer, our goal is to get you back to enjoying your gear as quickly as possible.

Fish Strong Products:

Non-Fish Strong Products

 

Fish Strong Fishing Rod Warranty

Although breakage from a legitimate manufacturing defect is rare, it can still happen. If you believe your rod broke due to a manufacturing defect, please contact us at shop@saltstrong.com with any questions/concerns.

If your rod was damaged/broken during shipment, Salt Strong will provide a replacement rod (minus shipping expenses) to the customer promptly.

What our warranty DOES NOT cover:

  • Modified, neglected, improperly maintained, abused, or customer non-fishing related incidents.
  • Examples of improper usage & use are as follows:
    • Creating a sharp 90° “bend” in the rod tip while fighting a fish or storing/removing the hook from its hook keeper (i.e. “Hi-Stick” Breakage due to improper use).
    • Using lure and/or line ratings that are beyond the recommended specifications listed on rod

See below for specific rod warranty information.

 

Slot Machine Spinning Rod


Insider Members:

  • If your rod breaks after usage for any reason at all, there is a replacement fee of $60 plus shipping (for 1st Claim Only).
  • Any repeat breakage claims afterwards will result in a replacement fee of $120 plus shipping.
  • This offer will remain active up to three (3) years from the date of purchase and only extends to the original purchaser of the product.

Non-Insider:

  • A replacement fee of $150 plus $30 shipping.
  • This offer will remain active for 1 year from the date of purchase and only extends to the original purchaser of the product.
  • This offer is only available 1x to the original customer, and all claims must be made within one (1) year of the purchase date.

To begin the Warranty Process:

  1. Capture several pictures of your broken/damaged rod. We suggest taking several pictures of the broken/damaged location as well as 1 full picture of the rod in its entirety.    
  2. Contact us directly at shop@saltstrong.com or use our Support Form with a brief description of the issue & attach all requested images in the email.

 

Slam Stick Spinning Rod

Insider Members:

  • If your rod breaks after usage for any reason at all, you will be granted a free replacement as long as you cover the $30 shipping fee and are an active Insider Club member.
  • Any repeat breakage claims afterwards will result in a replacement fee of 50% MSRP plus shipping.
  • This offer will remain active up to three (3) years from the date of purchase and only extends to the original purchaser of the product.

Insider Members:

  • If your rod breaks after usage for any reason at all there you are eligible for a replacement for $50 plus the $30 shipping.
  • Any repeat breakage claims afterwards will result in a replacement fee of 50% MSRP plus shipping.
  • This offer will remain active for 1 year from the date of purchase and only extends to the original purchaser of the product.
  • This offer is only available 1x to the original customer, and all claims must be made within one (1) year of the purchase date.

To begin the Warranty Process:

  1. Capture several pictures of your broken/damaged rod. We suggest taking several pictures of the broken/damaged location as well as 1 full picture of the rod in its entirety.    
  2. Contact us directly at shop@saltstrong.com or use our Support Form with a brief description of the issue & attach all requested images in the email.

 

Slam Stick Traveler Spinning Rod

Insider Members:

  • If any rod section breaks after usage for any reason at all, you will be granted a free replacement as long as you cover the $15 shipping fee and are an active Insider Club member.
  • Any repeat breakage claims afterwards will result in a replacement fee of 50% MSRP plus shipping.
  • This offer will remain active up to three (3) years from the date of purchase and only extends to the original purchaser of the product.

Non-Insider:

  • If any rod section breaks after usage for any reason at all, you are eligible for a replacement for $25 plus the $15 shipping.
  • Any repeat breakage claims afterwards will result in a replacement fee of 50% MSRP plus shipping.
  • This offer will remain active for 1 year from the date of purchase and only extends to the original purchaser of the product.
  • This offer is only available 1x to the original customer, and all claims must be made within one (1) year of the purchase date.

To begin the Warranty Process:

  1. Capture several pictures of your broken/damaged rod. We suggest taking several pictures of the broken/damaged location as well as 1 full picture of the rod in its entirety.    
  2. Contact us directly at shop@saltstrong.com or use our Support Form with a brief description of the issue & attach all requested images in the email.


Otis Spinning Reel

Insider Members:

  • 1-Year Limited Warranty: The Otis 2500 is protected for a full year for any manufacturer defects (these are super rare, and most often are realized on the first use)
  • 2-Year Replacement Coverage: If your reel has any issues (even if caused by an accidental dunk in the water) at any point within 2 years of original purchase, you can get a replacement for 50% off of the MSRP price as long as you’ve had continuous Insider membership (if any gaps of membership, then warranty coverage automatically transitions to the Non-Member status below).

Non-Insiders:

  • 1-Year Limited Warranty: The Otis 2500 is protected for a full year for any manufacturer defects (these are super rare, and most often are realized on the first use)
  • 1-Year Replacement Coverage: If your reel has any issues that causes it to no longer be smooth (even if caused by an accidental dunk in the water) at any point within 1 year of original purchase, you can get a replacement for 50% off of the MSRP price (1 time use per customer)

To begin the Warranty Process:

  1. Contact us directly at shop@saltstrong.com or use our Support Form with a brief description of the issue & attach all requested images in the email.

Non-Fish Strong Products

 

TFO Full Lifetime Warranty Policy:

 

Daiwa Warranty:

  • For any Warranty Questions or Claims, please contact Daiwa US for more information: Warranty Claims – Daiwa US